User Administration
- What happens when I update my profile?
- Why do my profile updates require approval?
- How long will any updates requiring approval take to process?
- When can I update my profile?
- Why are there missing fields in my account?
- Will you remind me when my clearance is due to expire?
Logins and Passwords
- What if I have forgotten my password?
- How do I change my password?
- Why is my new password not accepted?
- What is a recovery code?
- How do I login using a recovery code?
- How do I get new recovery codes?
Interpreting Offers and Bookings
- Overlapping Bookings
- How do I accept an interpreting offer?
- Why do I need to see my offer history?
- Where can I see my upcoming interpreting bookings?
- How can I tell if something is a multiday booking?
- Why is my booking in the “awaiting authorisation” page?
Translation Offers and Projects
Interpreting Invoicing
Translation Invoicing
- How do I view my translation jobs that are ready to invoice?
- Why can’t I invoice my translation project?
- Can I preview my translation invoice before submitting?
- How do I view my invoiced translation jobs?
- How do I know that my translation invoice has processed correctly?
- Can I reprint a translation invoice which has been raised?